At CleanWaveBottle, customer satisfaction is important to us. We want you to feel confident when purchasing our self-cleaning water bottles and related products. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
Customers may request a return within 14 days of receiving their order. To qualify for a return, the item must be:
- Unused and in its original condition
- Returned in the original packaging
- Free from damage caused by misuse or improper handling
Products returned without prior approval may not be accepted.
Non-Returnable Items
Certain items may not qualify for returns, including:
- Used or damaged products
- Items missing original packaging or accessories
- Clearance or final sale items
- Personalized or customized products
Refund Process
Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method within a reasonable number of business days.
Please note that shipping fees are generally non-refundable unless the return is due to an error on our part or a defective product.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with clear photos and order details. We will review the issue and work to provide a replacement, exchange, or refund where appropriate.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item received from CleanWaveBottle.
We recommend using a trackable shipping method when returning products, as we cannot guarantee receipt of returned items without tracking confirmation.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it may no longer qualify for cancellation and will instead follow the standard return process.
Late or Missing Refunds
If you have not yet received your refund after approval, please:
- Check your bank account again
- Contact your payment provider or bank
- Allow additional processing time depending on your financial institution
If you still experience issues, please contact our support team for assistance.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact CleanWaveBottle customer support through our website contact page or support email. We are always happy to assist you.